Return, refund, and exchange

Terms and Conditions

Please submit this form per each item that you wish to return.

All returns must be approve for RMA before being shipped back to Silverstein Works.

All returning items must be shipped back to Silverstein Works within the first 14 days of receiving your order to qualify for refund or exchange.

After submitted your RMA request, we will reach out to you by email so please be sure to check your inbox.

All returned items must be in new condition with all theĀ  original content and package intact.

RMA Request Form

RMA Request Form

Step 1. Complete and submit this form after carefully reviewing the terms and conditions on the left hand column.
Step 2. Wait for an email from our customer service team for approval.
Step 3. Return item(s) with all its contents in its original packaging in the same brand new condition as you received it.
All returns must be shipped back to Silverstein Works within the first 14 days of receiving your order to qualify for refund or exchange.

ADMIN USE ONLY

Return Merchandise Authorization

Name
Name
First
Last
Returning for
Item to return for refund
Reason(s) for refund - Ligature
Reason(s) for refund - Reed
Reason(s) for refund - Mouthpiece
Reason(s) for refund - other
Item to return for exchange