Warranty Terms and Conditions
Silverstein products are fully warranted to the original owner against defects in materials and workmanship for the specific period as stated on the product manual.
The product is warranted against stretching, morphing, or unnatural changes from normal use.
The warranty excludes damage from misuse, abuse, wear and tear, and other exclusions.
If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product without charge, or replace it, at our discretion.
The the black rubber pads under a bridge of a ligature is a CONSUMABLE part.The sole purpose of it is to prevent minor damages to the mouthpiece. Normal wear and tear is expected. A ligature can make better sounds if the pad gets removed. However, If you want, Silverstein Works will repair/ replace it at a reasonable rate.
This warranty does not cover damage caused by accident, improper care, or negligence. Damage not covered under warranty can be repaired for a reasonable rate.
The product must be sent for warranty service with all parts included. Any missing parts will void the warranty or will be charged to the customer.
The customer will be responsible for all shipping charges for any warranty services.