Satisfaction is our warranty.

(in hours)

17520

HEXA, ESTRO, CRYO4, ORG. LIGATURE

4380

AMBIPOLY SINGLE REED

8760

Quattro Ligature & REEDCURE

We are proud to offer a Friendly Warranty Program for Silverstein Products.
If you have any questions or difficulty registering,
please contact us at 201-471-0700 or send us a message at Contact Us page.

All personal information is kept private and will only be used for warranty purpose.

WARRANTY TERMS AND CONDITIONS


Silverstein Works products are fully warrantied to the original owner against defects in materials and workmanship for the specific period as stated on the product manual.


The product is warrantied against stretching, morphing or unnatural changes from normal use.


The warranty excludes damage from misuse, abuse, wear and tear and other exclusions.


If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product without charge or replace it at our discretion.


The black rubber pads under the bridge of a ligature are CONSUMABLE parts. Its sole purpose is to prevent minor damage to the mouthpiece. Normal wear and tear is expected. The ligature can sound better if the pad is removed. However, If you want, Silverstein Works will repair/replace it at a reasonable rate.


This warranty does not cover damage caused by accident, improper care or negligence. Damage not covered under warranty may be repaired for a reasonable rate.


The product must be sent for warranty service with all parts included. Any missing parts will void the warranty or will be charged to the customer.


The customer will be responsible for all shipping charges for any warranty services.

Warranty Registration
+Country code-xxx-xxx-xxxx
Your serial number can be found under the bridge of ligature or on a bag tag card of Ambipoly reed.
Provide us a name of shop you have purchase our product. This information MUST match with your receipt uploaded. Warranty does not apply to "used product" or any product without original receipt.
Maximum upload size: 2MB
Please scan or take a picture of your receipt and upload here. If you do not upload a valid original receipt, the warranty will be null and void even after successful registration of your product.
To activate a factory warranty, you MUST register your product within 30 days from date of purchase. This date must match with information on your receipt uploaded. If you do not register within 30 days from your purchase, the warranty MAY be null and void.
Did you upload a copy of valid original receipt?
If you do not upload a valid original receipt, the warranty will be null and void even after successful registration of your product.
Where did you hear about the product?
Sending