General Product Warranty
Silverstein Works products are fully warrantied to the original owner against defects in materials and workmanship for the specific period as stated on the product manual.
*** For Warranty coverage on all LIGATURE and AMBIPOLY reed purchases — including service, repair and replacement — customers MUST register products within 30 days of purchase. ***
Products are warrantied against stretching, morphing or unnatural changes that result from normal use. This Warranty excludes damage resulting from misuse, abuse, accident, negligence, improper care, normal wear and tear, and other exclusions. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product without charge or replace it at our discretion. Damage not covered under warranty may be repaired at a reasonable rate.
The black rubber pads that fit underneath the bridge of a ligature are CONSUMABLE parts. The sole purpose of these parts is to prevent minor surface damage to the mouthpiece, and normal wear and tear of these parts is expected. The ligature can sound better if played without any rubber pads. If desired, we can repair or replace such pads at a reasonable rate.
Product must be sent for warranty service with all parts included. Any missing parts will void this Warranty, or the missing parts will be charged to the customer.
The customer is responsible for all shipping charges associated with warranty servicing. For our Shipping Policy, please see below.
To file a warranty claim, please either contact your dealer or contact us by this Service Request Form.