Ambipoly Reed Replacement Guarantee
*** Customers MUST register all AMBIPOLY reed purchases for Warranty coverage — including purchases made through our web store — within 30 days, in order to qualify for this Reed Replacement Guarantee. ***
It is expected that our Ambipoly reeds will last at least 12 months. As a result, Saxophone and Clarinet Ambipoly reeds are hereby guaranteed to play consistently for 6 months from the date of purchase, or you get a FREE replacement reed of the identical cut and strength. Ambipoly reed purchases made 30 days prior to the start of this guarantee (on May 7, 2021) also qualify for the guarantee.
Oboe and Bassoon reeds are hereby guaranteed to play consistently for 3 months from the date of purchase, or you get a FREE replacement reed of the identical cut and strength. Ambipoly reed purchases made 30 days prior to the start of this guarantee (on April 1, 2022) also qualify for the guarantee.
To be eligible for replacement, Saxophone and Clarinet reeds must be presented with the original “bag tag” showing the reed’s identifying serial number. Reeds replaced under this guarantee are permitted to show the signs of normal use and wear, including such marks resulting from adjusting the reed with reed tools. Damaged, abused, lost or neglected reeds will NOT be replaced.
Customers must also furnish an order number, original purchase receipt and/or other proof of purchase. Replacement reeds will ONLY be provided in the identical strength and model as the original purchase. Under the rules of this guarantee, Ambipoly reeds may NOT be replaced for cash value, store credit, points or other product.
At our discretion, we may supply refurbished reeds as replacements.
Customers are responsible to pay all associated shipping costs. For our Shipping Policy, please see below.
To request an Ambipoly replacement, please use this Service Request Form.