Full terms and conditions

WARRANTY TERMS AND CONDITIONS


Silverstein Works products are fully warrantied to the original owner against defects in materials and workmanship for the specific period as stated on the product manual.


The product is warrantied against stretching, morphing or unnatural changes from normal use.


The warranty excludes damage from misuse, abuse, wear and tear and other exclusions.


If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product without charge or replace it at our discretion.


The black rubber pads under the bridge of a ligature are CONSUMABLE parts. Its sole purpose is to prevent minor damage to the mouthpiece. Normal wear and tear is expected. The ligature can sound better if the pad is removed. However, If you want, Silverstein Works will repair/replace it at a reasonable rate.


This warranty does not cover damage caused by accident, improper care or negligence. Damage not covered under warranty may be repaired for a reasonable rate.


The product must be sent for warranty service with all parts included. Any missing parts will void the warranty or will be charged to the customer.


The customer will be responsible for all shipping charges for any warranty services.

1b. CS Log (RMA System)
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CUSTOMER INFORMATION

Name
Name
First
Last
Did you purchase from Silverstein web store?
Shipping address
Shipping address
Street
City
State/Province
Zip/Postal
Country

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Terms & Conditions

Terms & Conditions
Single reeds must be returned with the original “bag tag” showing the identifying serial number and may not be altered, adjusted or blemished in any way. PRO oboe reeds are permitted to show signs of scraping or sanding. But the blades may not be clipped, and the reed is not permitted to be disassembled or otherwise damaged. PERTO oboe reeds are permitted to show signs of scraping or sanding. The blades must be returned with the original staple, and they are not permitted to be clipped or otherwise disassembled or damaged. Mouthpieces must be returned undamaged, unmarked and otherwise in original and pristine condition. Returned mouthpieces are subject to a $25 restocking fee.

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