The World’s First Reed Quality Guarantee Program
Terms and Conditions
THIS PROGRAM IS FOR CUSTOMERS IN USA ONLY.
2. Check all reeds carefully and find if there are any unplayable reeds.
3. No cherry picking – Only non-usable, unplayable reeds will be eligible to be returned for replacement.
4. Any reed showing signs of extended use will not be accepted for replacement.
5. Replacement for alternate reed strength is not permitted.
6. Include a copy of original receipt in the return package. All warranty returns should be completed within 30 days of purchase.
7. Find the return address sticker inside the ALTA package. Fill out all information and attach to back side of the sleeve.
8. Put the sleeve on the package.
9. Attach proper postage to the return address sticker.
10. You will receive new reeds by mail in few days. All return will be sent by standard mail (USPS).
WHY WE BEGAN THIS GUARANTEE PROGRAM
WE NEED YOUR SUPPORT
Our replacement guarantee program covers unplayable reeds only. All replacement request must be completed within 30 days from the purchase date.
Silverstein Works may change the terms and conditions without notice to individual customers.